1. Acceptance of these terms

These Terms of Service govern your use of operate1, the scheduling and practice management software available at operate1.com ("the Service"), operated by operate1 ("we", "us"). By creating an account or using the Service you agree to these terms. If you do not agree, do not use the Service.

2. What the Service is

operate1 provides software for service professionals ("Providers") to manage bookings, client records, payments, reminders, and a public booking page. We supply the software. We are not a party to the professional services a Provider delivers, and we do not operate a marketplace, sell leads, or take a commission on payments Providers collect from their clients.

3. Accounts

To use most features you must create an account. You agree to:

Provide accurate and complete registration information and keep it current
Keep your password secure and not share your account
Accept responsibility for all activity under your account, including activity by team members you invite
Notify us immediately at support@operate1.com of any unauthorised use
Be at least 18 years old and legally able to enter into these terms

4. Subscriptions and billing

Paid plans are billed in advance, monthly or annually, in US dollars through our payment processor, and you receive an invoice for each charge. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. We may change plan prices with at least 30 days notice; a price change takes effect from your next billing period.

All subscription fees are non-refundable. We do not offer refunds, money-back guarantees, or cooling-off refunds on any plan, monthly or annual, except where a refund is required by applicable law or issued by us to correct a billing error.

Payments made by a client to a Provider for the Provider's services are a matter between the client and that Provider, under the Provider's own payment and refund policy. See section 7 and the Cancellation and Refund Policy.

5. Cancellation

You can cancel your subscription yourself, from inside the app, in any month, with no notice period and no retention step. Cancellation stops future charges and your plan remains active until the end of the period you have already paid for; no partial or pro-rata refund is issued for the unused remainder. Before or after cancelling you can export your data in full, and you can delete your account and its data yourself. Details are in the Cancellation and Refund Policy.

6. Acceptable use

You agree not to use the Service to:

Violate any law or regulation, including applicable data protection law
Infringe intellectual property or privacy rights of others
Upload or transmit malicious code, or attempt to gain unauthorised access to the Service or other accounts
Harass, abuse, defraud, or harm others, or send spam through the Service
Resell, sublicense, or misrepresent the Service as your own software
Interfere with or disrupt the integrity or performance of the Service

7. Providers and their clients

Providers using operate1 are independent businesses. They are not our employees, agents, or partners, and we do not supervise, endorse, or guarantee their services, qualifications, availability, or pricing.

Each Provider is solely responsible for the services they deliver and for complying with the laws and professional rules that apply to their practice
Each Provider sets and honours their own payment, cancellation, and refund policy toward their clients; operate1 is not a party to those transactions
Providers act as data fiduciaries for the client records they keep in the Service; we process that data on their instructions
Disputes between a Provider and their client are resolved between those parties

8. Your data

You retain ownership of all data you upload to the Service. You grant us a limited licence to host and process that data solely to provide and improve the Service. You can export your data in full at any time from your account, and our handling of personal data is described in the Privacy Policy.

9. Intellectual property

The Service, including its software, design, content, and branding, is owned by operate1 and protected by copyright, trademark, and other intellectual property laws. These terms grant you a limited, non-exclusive, non-transferable right to use the Service for your business while your account is in good standing, and no other rights.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate an account that materially breaches these terms, after notice where practicable, or immediately where the breach creates legal or security risk. On termination your right to use the Service ends. Data export remains available for a reasonable period before deletion, as described in the Privacy Policy. No refund is issued on termination except where required by law.

11. Disclaimers and limitation of liability

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted or error-free, and we do not guarantee any regulatory or compliance outcome for your business: whether your practice complies with the laws that apply to it depends on how you run it and on professional advice, which we do not provide.

To the maximum extent permitted by law, operate1 is not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, or data. Our total aggregate liability arising out of or relating to the Service is limited to the subscription fees you paid to us in the 12 months before the event giving rise to the claim.

12. Governing law

These terms are governed by the laws of India. Subject to any mandatory consumer protections, the courts of India have exclusive jurisdiction over disputes arising out of or relating to these terms or the Service.

13. Changes to these terms

We may update these terms from time to time. For material changes we will give notice by email or in the app at least 15 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance. The "Last updated" date at the top reflects the current version.

14. Contact

Questions about these terms:
support@operate1.com