Everything about a client, in one place
Booking, records, packages, payments, and your professional page under one login, at one flat monthly price for your whole team, unlimited staff. Built for practices that are not hospitals.
Below, every capability is marked either available today or in build. We do not write roadmap items in the present tense.
Four things this software will never do to you
No per-seat charge
Add your receptionist, a junior, a weekend trainer. The bill does not move. Most schedulers and practice tools price per seat, per calendar or per practitioner, so the second person on your team is a second bill. We charge nothing for any of them.
No credits to top up
Reminders are not a wallet you refill. Metered messaging and appointment caps are normal in this category: credit bundles for reminders, hard limits on bookings per month. We sell neither.
No marketplace, no lead sales
We do not list your clients anywhere, we do not sell you leads, and we never take a commission on a consult. There is no version of this product where we compete with you for your own patients.
No exit tax
Cancel yourself in the app, with no retention call. Your export lives at account, data export, not in a support queue.
Client and patient records
One record per person, with the history attached
Your client list stops being a WhatsApp thread and a Google Sheet. Every person gets one record with their contact details, their booking history, what they have paid you, and the notes you wrote after the last session.
Free up to 50 records, unlimited on Pro
Available today
One record per client, with booking history and revenue to date
Time-ordered notes against the client record
Search across your whole client list
Roles decide who can open which record: owner, admin, editor, viewer
In build, not yet available
Structured session records with date, service, notes, and attachments
Per-purpose consent captured at booking, versioned and timestamped
Retention schedule per record class, with a deletion log
One-click full export of everything you have put in
How it plays out: Physiotherapist, solo practice
A returning patient walks in after eight months. Instead of scrolling a chat thread, the physio opens one record and sees every past visit, what was done, and what was paid.
Illustration, not a customer story. We have no customers yet and we do not invent them.
Booking page and calendar
Clients book themselves, you stop negotiating times
Set your availability once. Clients see real open slots on a page that carries your name, pick one, and the booking lands in your calendar. No back and forth, no double booking.
Free, with a 100 booking a month cap
Available today
Branded page at operate1.com/p/your-name
Availability windows, buffers between sessions, and blocked dates
Automated email reminders 24 hours before, unmetered on every plan
A cancellation fee percentage you set once in booking settings
In build, not yet available
WhatsApp confirmations and reminders, unmetered, with no credit wallet
The 2 hour reminder, written but still switched off
Applying that cancellation fee to a booking, and charging it
A custom domain on Pro, in place of the operate1.com address
How it plays out: Tutor, two subjects
Parents book the Saturday slots themselves from a phone. The tutor stops spending Friday evening confirming times one message at a time.
Illustration, not a customer story. We have no customers yet and we do not invent them.
Packages and credits
The 8-pack maths the software does, not your head
Sell a block of sessions, and let the system deduct one every time the client turns up. Expiry, discount maths, and the remaining balance are handled without you keeping a tally.
Pro
Available today
Packages with automatic deduction on each session
Expiry dates and discount maths
Remaining balance visible on the client record
Reviews shown on your booking page once they exist
In build, not yet available
Asking the client for the review after the session, which is the part that produces them
How it plays out: Personal trainer, session packs
A client buys twelve sessions. Session nine happens, the balance updates, and nobody has to remember whether it was nine or ten.
Illustration, not a customer story. We have no customers yet and we do not invent them.
Payments at booking
Money at the point of commitment, not three reminders later
Take the payment when the client books instead of chasing it after the session. Deposits, full payment, and package payments all sit on the booking rather than in a separate app.
All plans, with zero Operate1 commission
Available today
Payment at booking through your own Razorpay account: UPI, cards and net banking, for businesses in India
Deposits and package payments
Zero Operate1 commission on every plan. You keep everything your client pays.
Gateway processing fees pass through to your Razorpay account directly. We add nothing on top.
In build, not yet available
Stripe for international cards, which is written but not yet connected
How it plays out: Consultant, advisory blocks
A discovery call is booked and paid for in the same action. The consultant stops sending a payment link and then following up on it twice.
Illustration, not a customer story. We have no customers yet and we do not invent them.
Your professional page
Something to send that is not an Instagram profile
A page that says what you do, what it costs, and takes the booking. Built from your Operate1 account, so it is never out of date with your actual availability.
All plans, at operate1.com/p/your-name
Available today
Branded micro-site with your services and prices
Live availability, so the page and the calendar cannot disagree
Reviews from clients on the page, once they have left one
Works on a phone, which is where most of your clients will open it
In build, not yet available
A custom domain on Pro, with the Operate1 branding removed
How it plays out: Salon owner, two chairs
A first-time client finds the page, sees Thursday evening is open, and books it without messaging anyone.
Illustration, not a customer story. We have no customers yet and we do not invent them.
Consent, retention, and privacy law
A locked filing cabinet with a visitor log
Any practice that stores a client's phone number digitally sits inside a privacy regime, whether that is the UK or EU GDPR, a United States state statute, or India's DPDP Act 2023 and its 2025 Rules. This is the part of Operate1 that exists because nobody else in the category is building it. Most of it is not finished, and we say which parts.
Readiness check free, consent and retention on Pro, requests and breach pack on Business
Available today
An audit log that records who touched which record
Row-level access control, so staff see only what their role allows
Self-serve data export, and a deletion request that closes within one working day
In build, not yet available
The free 12-question privacy readiness self-check
Per-purpose consent captured at booking, withdrawn in one action
Retention clock per record class, with scheduled deletion and a log
Data Principal request queue for access, correction, and erasure
Audit-log export and a breach readiness pack
Consent notice and retention schedule drafted for your profession, reviewed by named privacy counsel in your market
How it plays out: Clinic, three practitioners
A former patient asks for their data to be deleted. Instead of an inbox and a guess, the request goes into a queue with a clock and finishes with a record that it was done.
Illustration, not a customer story. We have no customers yet and we do not invent them.
What Operate1 is not, so you find out now
We do not do national health record linking, e-prescriptions, lab modules, or inventory. If any of those is central to your day, a full clinical system is the better tool and you should look at those rather than at us.
We do not claim HIPAA compliance and we hold no BAA. HIPAA is a United States statute covering specific health plans and providers, and most independent practices sit outside it. We build consent, retention and deletion mechanisms against the framework that applies where you work, whether that is the GDPR, a US state statute, or India's DPDP Act 2023.
We do not make you compliant with anything. We give you the mechanisms: consent capture, a retention clock, a deletion log, an audit trail, and request handling. Whether your practice is compliant depends on how you run it and on advice from a lawyer, which we are not.
We are the records, booking, and consent layer for practices that are not hospitals: physiotherapists, therapists, psychiatrists, trainers, tutors, consultants, salons, and small clinics.